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Sharjah Airport to Upgrade Baggage Services with SITA Technology

New automated baggage management and communication systems will be installed at the Sharjah International Airport, by air transport technology specialist SITA. Sharjah International Airport which is the UAE’s third busiest airport handles more than 4.5 million departing bags every year. “Having significant transfer traffic, automation of our baggage processes and reconciliation became fundamental to our business as it can easily make or break a passenger’s travel experience. For this reason, we chose SITA’s baggage technology; it is proven and tested worldwide,” said Mohammad Al Zaghlawan, General Manager at Sharjah Aviation Services. He added “These new systems will give us an assurance that every passenger and their bags are on the same flight as well as the ability to identify issues before they result in a delay….”

The new technology allows state of the art baggage reconciliation services and full visibility and tracking capabilities to be provided to the airport’s ground handler. Hani El-Assaad, SITA President, Middle East, India, and Africa said: “Working together with Sharjah Aviation Services, we are delivering a more efficient baggage service at one of the Middle East’s fastest-growing airports. SITA’s baggage management systems are used by 200 airports and 500 airlines around the world and have been proven to reduce the level of mishandled baggage and the costs associated with it. Now airlines and passengers at Sharjah International Airport can look forward to an improved baggage experience.” The introduction of automated baggage systems since 2008, has seen a 61.3% reduction rate in the global baggage mishandling rate from a peak of 18.88 bags per thousand passengers in 2007 to just 7.3 bags in 2014, saving the industry $18bn.



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