Lufthansa passengers can now use a link on their mobile boarding pass in the Lufthansa app to track where their luggage is located at the airport. Once the passenger is at the destination airport, the app informs him or her of the specific baggage carousel and the exact time the luggage will arrive.
Initially to be made available in Frankfurt, Munich, Stuttgart, and Milan, the service will gradually be extended to include other airports. According to Lufthansa, “If, in exceptional cases, their luggage hasn't all come on the same flight, the passenger receives a notification and can quickly and easily send a forwarding order via a filled out form over a link in the Lufthansa app.”
Lufthansa also has a cooperation with RIMOWA, whose Electronic Tag is the first digital and fully integrated mobility solution. Lufthansa passengers will soon be able to also check their luggage from home or on the road using the Lufthansa app, with the RIMOWA Electronic Tag. Tests which have been underway since fall of last year have proved successful with customers and the launch take place on March 14, 2016.
In parallel, as part of a test with the European Commission, home-“printed baggage tags” are being introduced by Lufthansa. Passengers for flights within the EU can print their “baggage tag” at home and place them in a transparent sleeve attached to the case. The passenger baggage can then be dropped at the Self Bag-Drop machines or the Check in desk.